Timeline

Good design requires time therefore please allow a minimum of 10 weeks for the design, production and delivery of any custom invitations or wedding stationery. We always do our best to complete orders on time, however requested changes by the client may result in a rescheduled time line and/or incur additional fees. Designs from the collection have an average turnaround of 4-5 weeks.


Pricing

There are several factors that contribute to the overall price including paper and envelope selections, quantities, optional inclusions, twines and embellishments etc. If you would like a price on a design, please complete the stationery request form and we'll send you a quote within 2 business days. 

 


Cancellations

We are a service based business and make everything to order. As soon as your order is placed, we start to work on your design, therefore we do not offer refunds. Please choose carefully when placing your order. 


Design Ownership

Willow retains full ownership of the design concepts and materials it produces. Willow reserves the right to use these concepts for marketing purposes, including any form of printed and/or digital media. Willow's designs are subject to copyright and cannot be reproduced in any way or form. When sharing photographs of your stationery online, we will always wait a minimum of 3 weeks after pick-up to ensure your guests are the first to see your invitations. (This excludes 'sneak peek' images which only features a small portion of the design).


 

 

Printing & Paper Variations

With all printing there may be some colour variation due to the nature of CMYK printing and printing systems. Colour variation and flaws may also occur in paper due to the manufacturing process and varying nature of recycled materials. There will be no reprints at the expense of Willow due to colour variation or paper flaws. 


Errors

Willow cannot be held responsible for any typographical errors or incorrect information of the final product after design approval. We strongly recommend you take your time to fully check all details before approving for print. Any changes requested by the client after approval will incur an additional charge. No refunds or reprints will be given after approval and print due to an oversight by the client. In the event of a reprint all charges must be paid for in full before re-printing commences.


Privacy

Willow is committed to keeping your details confidential and will never sell or share your information to any third parties. We will replace your contact information upon our designs with fictional details when used in any form of promotional activities.


Willow reserve the right to alter prices, terms and conditions at their discretion.


Still have a question? Email us at hello@willowevents.com.au