By placing an order with us, you are accepting the terms and conditions outlined below. Please read carefully before purchasing. 

Timeline

Good design requires time therefore we recommended ordering stationery from the collection at least six weeks prior to the date you wish to post your invitations to avoid disappointment. Production and delivery takes approximately 3-6 weeks depending on the size of your order and current work load.

For custom designs please allow a minimum of eight weeks from initial concept to post. Due to the additional time required for custom projects, we only accept a limited number each year. Please enquire for availabilities.  

We always do our best to complete orders on time, however requested changes by the client may result in a rescheduled time line and/or incur additional fees. 

Samples

Sample packs may be purchased via our website to give you an idea of the quality and finish of our designs. The packs include a selection of stationery pieces, colour palette, card stock samples and ordering information. Samples are to be used as a guide only as colours may vary between print runs. 

Custom Design

Custom designs are available by request. A custom design fee will apply in addition to normal printing costs. Custom designs are not available for purchase as digital print-ready files - all printing must remain through Willow at our usual printing rates. 

Providing your invitation details

Once your order is placed, please provide your invitation wording in a word document via email - don’t forget to include your order number. Wording may be changed at a later date if required. Guest names and addresses must be provided in the guest list template provided by Willow.

Artwork Proof

Once we receive your order, we will begin working on your selected design and email you an artwork proof within two business days. You will need to carefully check over all details and let us know of any changes to be made. Clients will be given three rounds of revisions at no charge. Any additional revisions will be charged at $5 each. We will continue to work through any alterations until you’re 100% happy with the design and give your final approval for printing.  

Pricing

All prices are listed in Australia dollars and are subject to change without notice. All custom quotes are valid for 30 days. 

Payment

Payment options via our online store include credit card and Pay Pal. Payment for custom designs are to be made via direct debit (Australian customers only). 

Cancellations & Refunds

All of our prints are made to order and customised to suit you and your wedding day, therefore we cannot offer refunds. Please choose carefully when placing your order. 

Postage costs

All parcels to be delivered within Australia will incur a flat fee of $20 for postage.

International orders are available in selected countries, with postage costs calculated at checkout depending on your location and size of the order. 

Postage loss or damage

Willow cannot be held responsible for any loss or damage that occurs during transit once your order has been posted. All orders are wrapped in bubble wrap within a waterproof sachet to ensure a safe delivery. You will be supplied with a tracking number as soon as your parcel is lodged for post.

Printing & Paper Variations

Due to the nature of CMYK printing and printing systems, some colour variation will occur between items printed via different print runs. This means that colours shown in the colour palettes or pieces printed via different orders may vary slightly in colour between items. Colours may also appear different between computer screens and when printed on different card stocks.

Colour variation may also occur in paper due to the manufacturing process and varying nature of recycled materials. There will be no reprints at the expense of Willow due to colour variation or paper flaws. 

Design Ownership & Copyright

All designs featured on this site are the sole property of Willow Design & Events and are covered by copyright. Willow retains full ownership of the design concepts and materials it produces and they cannot be reproduced in any way or form. 

Willow reserves the right to use any design created for a customer for marketing purposes, including but not limited to, any form of printed and/or digital media, unless specifically instructed by the client prior to placing an order.

When sharing photographs of your stationery online, we will always wait a minimum of 3 weeks after pick-up to ensure your guests are the first to see your invitations. (This excludes 'sneak peek' images which only features a small portion of the design).

Errors

Willow cannot be held responsible for any typographical errors or incorrect information after the design has been approved by the client. Any changes requested by the client after approval will incur an additional charge. Please contact us immediately if you notice any errors on your stationery once you have received it. If the final product and the approved artwork differ, your item will be reprinted and posted free of charge. No refunds or reprints will be given after printing due to an oversight by the client. In the event of a reprint all charges must be paid for in full before re-printing commences.

We strongly recommend you take your time to fully check all details before approving for print.

Privacy

Willow is committed to keeping your details confidential and we will never sell your information to any third parties.


Willow reserve the right to alter the terms and conditions at their discretion.

© Willow Design & Events 2017